Please note: Once your order has been placed, it can no longer be modified. We process your order immediately to ensure the fastest possible delivery.

1. Shipping Costs

At Noro Viani, we cover shipping costs for you. You pay no shipping fees on your order.*

*Return shipping costs are at your own expense.

2. Track & Trace

Yes — all orders include Track & Trace. Once your order has been dispatched, you will receive an email with a link to your tracking page. Please note it may take some time before the tracking status updates.

3. Delivery Times

We strive to ship as quickly as possible. Orders placed on business days before 3:00 PM are processed the same day. Many items ship directly from our selected suppliers. Average delivery time: 4 to 10 business days.

4. Missed Delivery

If your package cannot be delivered, it will be held for 7 days at a PostNL pickup point (or Bpost for Belgian orders). After 7 days, it will be returned to our warehouse.

5. Incorrect Address

Please ensure your shipping address is correct. Orders are processed quickly, leaving only a short window for corrections. Contact us immediately if you entered an incorrect address.

6. Lost or Stolen Package

We are not responsible for lost or stolen packages. If tracking shows your order as delivered but it has not arrived, notify us right away. After 3 days we will initiate an investigation with PostNL and keep you informed throughout the process.

Questions?

If you have any questions about your order, please check our FAQ first. If your question isn’t listed, our Client Care team is happy to assist you.

© Noro Viani – Seamless Service & Timely Delivery

Shipping & Delivery Times

At Noro Viani, quality is our highest priority — not only in our collections, but also in the way we prepare and ship your order. We handle every delivery with precision and care, so you can enjoy your purchase quickly and with complete peace of mind.

Delivery Time

Our average delivery time is 4 to 10 business days. This estimate is based on our carefully managed logistics process and may vary depending on your destination and external conditions. Please note this is an indication and not a guaranteed delivery time.

Possible Delays

While we strive for punctual delivery, unexpected circumstances — such as peak seasonal demand or external disruptions — may occasionally cause delays. In such cases, we appreciate your understanding and assure you we will do everything possible to deliver your order as quickly as we can.

Shipping Service

For our deliveries, we partner with DHL, an internationally renowned logistics provider known for its reliability and exceptional service. This ensures you benefit from:

• Safe and careful handling of your package
• Real-time tracking to follow your order every step of the way

Exclusive Benefits for Our Clients

• Complimentary shipping on orders above a certain value
• Insured shipping available at an additional cost for extra security and priority handling
• Dedicated Client Care to answer questions and assist you personally

If you have any questions about our shipping policy, please don’t hesitate to contact us — we are always delighted to assist you.

© Noro Viani – Seamless Service & Worldwide Delivery